Shipping policy

Delivery costs

  • Regular Shipping (Australia Post Parcel Post): $12 flat rate
  • Express Shipping (Australia Post Express Post): $20 flat rate
    Express Shipping means we send your parcel using Australia Post Express Post. We can't offer express picking, packing or dispatch.
  • Free shipping over $200: free Regular Shipping (Parcel Post) only, not Express.

Postage in Australia is expensive, no two ways about it. We keep costs as low as we can, because nobody likes reaching checkout and seeing delivery cost half the order. In many cases we absorb part of the shipping cost to keep it simple and fair.

Who we ship with

About 90% of the time we ship with Australia Post. For larger or heavier orders, we may use a courier where it makes more sense.

Order processing and dispatch

Orders are usually packed and dispatched within 1 to 3 business days.

Choosing Express Shipping changes the Australia Post service used once your order is dispatched. It doesn't change our dispatch time.

Delivery time estimates (after dispatch)

These are Australia Post's typical delivery times. They can be longer during peak periods or for remote areas.

Regular (Parcel Post)

  • Same state: 2 to 4 business days
  • Interstate: 3 to 6 business days

Express (Express Post)

  • Same state: 1 to 2+ business days
  • Interstate: 1 to 3+ business days

Authority to Leave (ATL)

Unless you specifically ask otherwise, you authorise our nominated courier (or Australia Post) to leave your goods at your door or in your mailbox at the delivery address you provided. By purchasing from Endurance Edge, you agree to these terms.

Goods not delivered

If your order doesn't arrive, message us through the chat on our website or our contact form (choose "An order I've placed") and we'll help you track it down.

Returns

See our Returns & Refunds policy.

Payment

We accept credit and debit payments through Shopify Payments (powered by Stripe), including Apple Pay, Google Pay, AMEX, Mastercard and Visa. Our site is encrypted and secured with a current SSL certificate.

International orders

By default, we ship within Australia only. If you're overseas, we're happy to help you find a local supplier where we can. Message us through the chat on our website or our contact form.

Ordering by phone

We don't take orders by phone, to protect your payment security. If you're having trouble using the website, message us through the chat or our contact form and we'll help where we can.